Patient Information
Information At Your Fingertips
If you are a new patient to our clinic, please arrive at least five minutes before your consultation or fill out a new patient form here and bring the following to your consultation:
- Photo ID
- A valid Medicare card
- Workcover patients will need to inform their employer and bring their employer’s contact details for verification to arrange payment.
Fees
Billing Policy
Warwick Doctors is a Bulk Billing Practice. Our doctors do not charge any out-of-pocket fees for medical consultations in person, by phone, or via Telehealth video call, NIP vaccinations, health assessments, mental health care plans, and GP chronic care management plans.
Please note: Out-of-pocket charges apply for all medical procedures (biopsies, ear flushing, excisions), non-NIP vaccinations, pre-employment checks, driving medicals (commercial and non-commercial), work clearance/fitness forms, Centrelink forms, carer allowance forms, accessible parking forms, disability allowance forms (including NDIS), multi-purpose taxi application forms, and services for all non-Medicare entities.
Most consultations are time-based and will incur private fees for patients who are not eligible under the bulk-billing criteria. Fees are payable at consultation by cash, credit card or EFTPOS.
BULK BILLING IS AVAILABLE to eligible patient groups for most of the consultation types:
- Children under 16 years of age
- Commonwealth Concession Card holders
- DVA Gold Card holders
- Health Care Card holders
- Pensioner Concession Card holders
Appointments
New Patients Welcome
Our practice is appointment based, however we always welcome and accommodate walk-in patients. Our standard consultations are up to 15 minutes.
Appointments types
Appointments for health assessments, complex medical problems or removal of skin lesions all require extra time. Whilst the Doctors aim to keep patients waiting times as short as possible; delays may occur. Walk-ins are -Welcome, New Patient -Welcome
Missed Appointments & Cancellation Policy
At Warwick Doctors, we are committed to providing timely and accessible healthcare to our community.
When you book an appointment, that time is reserved specifically for you. Missed appointments and late cancellations can prevent other patients from accessing the medical care they need.
Cancellation & Rescheduling
If you are unable to attend your scheduled appointment, we kindly ask that you notify our reception team or cancel through HotDoc as early as possible.
Did Not Attend (DNA) Fee: $30
A $30 Did Not Attend (DNA) fee may apply in the following circumstances:
You fail to attend a confirmed appointment without providing the required notice.
You cancel or reschedule within the designated late-cancellation period, and the appointment cannot reasonably be offered to another patient.
The DNA fee is an administrative charge and is not eligible for a Medicare rebate.
Fees are not automatically applied and may be reviewed based on individual circumstances and clinic management discretion.
Exceptional Circumstances
We understand that unexpected situations can arise, including medical emergencies, sudden illness, hospitalisation, family emergencies or other circumstances beyond your control.
If you were unable to attend your appointment due to exceptional circumstances, please contact our reception team. Your situation will be reviewed, and the fee may be waived where appropriate.
Outstanding Fees & Future Appointments
Where a DNA fee remains outstanding, your ability to book routine appointments online through HotDoc may be temporarily restricted until the outstanding fee is resolved.
Patients can still contact Warwick Doctors directly to discuss their appointment needs, arrange payment or request a review of the fee.
Outstanding administrative fees will not automatically prevent patients from seeking medical attention. Patients requiring urgent care will be managed in accordance with the clinic’s clinical triage procedures.
Appointment Reminders
Appointment reminders may be sent as a courtesy. However, patients remain responsible for attending their confirmed appointments or providing the required cancellation notice.
Our Commitment to Patients
Our cancellation policy is designed to improve appointment availability, reduce unnecessary waiting times and ensure more patients have the opportunity to access care.
We appreciate your cooperation and understanding in helping us provide accessible healthcare to the Warwick community.
Please note: This policy takes effect from 27/10/2026 and applies to appointments covered by the clinic’s cancellation policy.
Practice Policies
After-hours Consultations
If you need urgent medical care and Warwick Doctors is closed, please contact (134 100) Hello Home Doctors booking lines are open from 6:00 – 8:00 pm on weekdays, 1:00 pm on Saturdays till 8 am Monday, all day on Sundays and public holidays. Please call an ambulance on 000 if your situation is an emergency.
Results
A follow-up appointment is usually required to receive results. Telephone advice will only be given if authorised by your doctor. Warwick Doctors will attempt to contact you regarding any urgent results.
Correspondence
Electronic medical information is transmitted via encrypted format using secure messaging software. Printed medical information is mailed through the secure post (i.e., with a tracking number). Patient diagnostic correspondence and results, whether in electronic or hard copy format, are always forwarded to the relevant doctor. The word “Confidential” is written on the correspondence. Patient information is only sent via email if it is securely encrypted. We do not accept patient enquiries or requests via email. We also do not send patient information to personal email addresses.
Communication Assistance
If you require assistance with communication (e.g. a translator) please notify our reception team upon arrival. A phone interpreter may be available. If you require an Auslan sign language interpreter during your appointment, a booking can be made online at https://www.nabs.org.au/ or by phoning 1800 246 945.
COVID-19 Vaccination Form
- Covid-19 Vaccination Consent Form
- Preparing for Covid-19 Vaccination
Complaints
We constantly strive to give patients the best possible care and attention, but if you are dissatisfied with any element of our service, please bring this to our attention, so we can do better next time. If this does not resolve your problem, we welcome receiving your complaint in writing. We will acknowledge your complaint in writing or contact you to discuss the way forward. Your complaint will be investigated, and you will be advised of the outcome.
If you’re still dissatisfied, contact The Health Care Complaints Commission (HCCC) here. The HCCC addresses healthcare complaints, ensuring public health and safety. Established under the Health Care Complaints Act 1993, it plays a key role in maintaining the integrity of the QLD health system, ultimately protecting individuals and the community.
Useful Resources
Children’s Health
Contraception / Sexual Health
Immunisation
Men’s Health
Travel
Planning Ahead
(Advance Care Planning, Wills, Power of Attorney, Enduring Guardian)
- Planning Ahead Tools
Chronic Disease
Mental Health
Preventative Health & Lifestyle
Women’s Health
MyMedicare
MyMedicare
We invite all existing and new patients who consider us to be your preferred practice, to register for MyMedicare. To complete a registration, scan the QR code or register using the link provided on this page. If you have any questions, please contact our team.
What is MyMedicare?
The Australian Government has introduced a new voluntary patient registration model called MyMedicare to drive improvements in primary health care for all Australians and deliver new funding packages to primary care providers. MyMedicare will strengthen the relationship between patients and their health care teams by allowing patients to register with their regular general practice and select their preferred GP and providers within the practice. This registration aims to strengthen the relationship between you, your GP, and the team at Warwick Doctors. For more information, please see the Registering in MyMedicare Factsheet for Patients.
What are the benefits of MyMedicare for our patients?
The key benefits to you include better access, better continuity of care, and better planning. Registration in MyMedicare is not compulsory, however it is recommended to improve continuity of care for patients. You can also change your mind and leave the program at any time. It does not affect your Medicare rights or benefits. Please reach out to our team if you have any questions.
FAQ
Is Warwick Doctors a Bulk Billing Practice?
Warwick Doctors is a bulk billing practice.
- We Bulk bill patients under 16 years of age
- Commonwealth Concession Card holders
- DVA Gold Card holders
- Health Care Card holders
- Pensioner Concession Card holders
What if I don't have a Medicare card?
If you do not have a Medicare card, you will incur a fee payable at the time of the consult I which can be claimed back through your Private Insurance.
How do I book an appointment?
Please use the online booking button on this page or call the practice on (07) 4527 1070 to make an appointment.
What should I bring to my appointment?
Please bring:
- Photo ID
- Medicare card
- Any concession cards
Do you offer telehealth consultations?
Telehealth is offered under some circumstances, please check with the practice via telephone if this is available to you (07) 4527 1070.
